Our Commitment to Your Satisfaction
At Zamma Home Decorators Shop, we understand that choosing the perfect flooring and rug products for your home or project requires careful consideration. While we strive to provide accurate product descriptions and high-quality images, we recognize that sometimes a product may not meet your expectations. That’s why we’ve created a straightforward returns and exchanges process to ensure your complete satisfaction.
Return & Exchange Eligibility
We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return or exchange, your item must be:
- In its original, unused condition
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
⚠️ Non-Returnable Items
Based on our product analysis, the following items cannot be returned or exchanged due to their customized nature or installation requirements:
- Installed Carpet (custom cut and installed)
- Roll Carpet (custom cut to your specifications)
- Laminate Stair Treads (custom cut for specific stair dimensions)
- Laminate Trim (custom cut pieces)
- Pattern Carpet (custom patterned installations)
Please ensure you carefully review measurements and product specifications before purchasing these items.
Return & Exchange Process
Step 1: Initiate Your Return/Exchange Request
Contact our customer service team within 15 days of receiving your order to initiate the return or exchange process.
Return/Exchange Request Template
Email Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Zamma Home Decorators Shop Customer Service Team,
I would like to request a [return/exchange] for my recent purchase.
Order Information:
Order Number: [Your Order Number] Order Date: [Date of Purchase] Product(s) to Return: [Product Name(s) and SKU if available] Reason for Return/Exchange: [Please provide specific details]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Specific Product Name/SKU if known] [ ] Store credit
I confirm that the item(s) are in original condition and packaging.
Thank you for your assistance,
[Your Full Name] [Your Email Address] [Your Phone Number]
Step 2: Receive Return Authorization
Once we receive your request, we’ll email you a Return Authorization Number and detailed instructions within 1-2 business days.
Step 3: Package and Ship Your Return
Carefully package the item(s) in their original packaging, include the original receipt, and clearly mark the Return Authorization Number on the outside of the box.
Step 4: Return Shipping
| Shipping Method | Cost | Timeframe |
|---|---|---|
| Standard Return (DHL/FedEx) | Customer responsible for return shipping costs | 10-15 days |
| Free Return (EMS) | Free for exchanges or defective items | 15-25 days |
Refund Information
Refund Processing Time
Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund within 3-5 business days.
Refund Methods
Approved refunds will be processed to your original payment method through our secure payment channels:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your PayPal account
Note: Original shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchange Process
For exchanges, we’ll ship your replacement item once we receive and process your return. The shipping method for exchanges will match your original order unless otherwise requested.
If the exchange item costs more than the returned item, you’ll need to pay the difference. If it costs less, we’ll refund the difference to your original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order information. We will arrange for a replacement or refund at no additional cost to you, including covering return shipping expenses.
Contact Information
For any questions about our returns and exchanges policy, please contact our customer service team:
Email: [email protected]
Address: Zamma Home Decorators Shop, 4712 Cherokee Heights Road, Panama City, US 32404
Response Time: We typically respond within 1-2 business days