Welcome to Zamma Home Decorators Shop’s FAQ page. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.

Product Information

What types of flooring do you offer?
We offer a comprehensive range of flooring options including:
  • Hardwood Flooring & Engineered Hardwood
  • Bamboo Flooring
  • Laminate Flooring, Stair Treads, Trim, and Wood Flooring
  • Vinyl Flooring
  • Porcelain Tile
  • Carpet (including In Stock, Installed, Pattern, and Roll options)
Do you carry area rugs and outdoor rugs?
Yes! We offer a diverse selection of area rugs, kids rugs, outdoor rugs, and rug pads to complement any space in your home or commercial property.
What is the quality of your products?
At Zamma Home Decorators Shop, we’re committed to providing premium quality flooring and rug solutions. All our products are carefully selected and packaged to ensure they arrive in perfect condition, ready to transform your space.

Ordering & Payment

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is there a minimum order amount?
There is no minimum order amount, but orders over $50 qualify for free shipping via EMS.
How do I track my order?
Once your order ships, you will receive a tracking number via email that you can use to monitor your package’s progress with the carrier (DHL, FedEx, or EMS).

Shipping & Delivery

What are your shipping options?
We offer two shipping options:
Standard Shipping
• Carrier: DHL or FedEx
• Cost: $12.95
• Delivery Time: 10-15 business days after dispatch
• Ideal for when you need your flooring or rug solution sooner rather than later
Free Shipping
• Carrier: EMS
• Cost: FREE for orders over $50
• Delivery Time: 15-25 business days after dispatch
• Perfect for budget-conscious homeowners and designers who are planning ahead
How long does order processing take?
All orders require 1-2 business days for processing before shipping. Delivery times begin after the order has been dispatched from our warehouse.
Do you ship internationally?
Yes, we’re proud to serve customers worldwide with some exceptions. We do not currently ship to some remote areas and certain Asian countries. For international orders, please note:
  • We handle customs documentation through our shipping partners
  • We provide clear communication throughout the shipping process
  • We offer dedicated support for international customers
  • Customers are responsible for any import duties, taxes, or customs fees that may apply in their country
What should I expect when my order arrives?
Each Zamma product is carefully packaged to ensure it arrives in perfect condition:
  • Area Rugs & Outdoor Rugs: Rolled and wrapped in protective covering
  • Flooring Materials: Securely boxed with corner protection
  • Accessories: Individually packaged to prevent damage
We recommend inspecting your shipment upon arrival.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. If you encounter any issues with your order, please contact us within 15 days of receiving your shipment in accordance with our return policy.
What should I do if my order arrives damaged?
Please inspect your shipment upon arrival. If you discover any damage or issues, contact us immediately at [email protected] within 15 days of receipt.
Who pays for return shipping?
For defective or damaged items, we will cover return shipping costs. For other returns, customers are typically responsible for return shipping unless otherwise specified in our return policy.

Customer Service

How can I contact customer service?
Our customer service team is here to assist you with any questions or concerns. You can reach us at:
Email: [email protected]
We’re committed to ensuring your Zamma experience is seamless from selection to delivery.
Where is Zamma Home Decorators Shop located?
Our company address is:
4712 Cherokee Heights Road, Panama City, US 32404

Thank you for choosing Zamma Home Decorators Shop for your flooring and rug needs. We’re dedicated to bringing quality products to your doorstep worldwide.

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